Who We Are
Golden Lion Carving Co. is a veteran-owned custom woodworking business. This website (goldenlioncarvingco.com) is operated by Golden Lion Carving Co. This Privacy Policy explains how we collect, use, and protect information when you visit our website.
The short version: We use analytics to understand how visitors use our site so we can make it better. We don't sell your data, we don't spam you, and we don't share your personal information with anyone outside of our essential service providers.
Information We Collect
We collect information in two ways:
Information you provide directly:
- Name, email address, and message content when you use our contact form
- Any information you voluntarily share when commissioning a custom piece
Information collected automatically:
- Pages visited, time spent on site, and navigation patterns
- Device type, browser type, operating system, and screen resolution
- Approximate geographic location (city/region level, not precise)
- Referring website or search engine that brought you here
- Anonymized interaction data such as clicks, scrolls, and mouse movements
Analytics Services We Use
We use the following third-party analytics services to help us understand how visitors interact with our website:
Google Analytics 4 (GA4)
Google Analytics helps us understand traffic sources, visitor demographics, and how people navigate our site. Google may use cookies to collect this data. Google's privacy policy is available at policies.google.com/privacy.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity
Clarity helps us see how visitors interact with our site through heatmaps and anonymized session recordings. This helps us identify usability issues and improve your experience. Clarity does not collect personally identifiable information. Microsoft's privacy policy is available at privacy.microsoft.com.
Cookies
Our analytics providers may set cookies on your device to distinguish you from other visitors and track activity across sessions. These are standard analytics cookies and do not contain personal information.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect your experience on some websites.
How We Use Your Information
- To respond to your inquiries and custom project requests
- To understand how visitors use our site and improve the experience
- To monitor site performance and fix technical issues
- To understand which products and services are most popular
How We Protect Your Information
Our website is served over HTTPS, ensuring all data transmitted between your browser and our site is encrypted. We do not store sensitive personal information on our servers. Contact form submissions are handled securely and only accessed by Golden Lion Carving Co. team members.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We only share data with:
- Google (analytics data, as described above)
- Microsoft (Clarity session data, as described above)
- Square (when you make a purchase through our shop)
Third-Party Links
Our website contains links to third-party sites including our Square shop, Instagram, and Facebook pages. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of analytics tracking (see instructions above)
- Withdraw consent for data processing at any time
California residents (CCPA): You have the right to know what personal information is collected, request its deletion, and opt out of its sale. We do not sell personal information.
EU/UK visitors (GDPR): Our lawful basis for processing analytics data is legitimate interest in improving our website. You have the right to object to this processing at any time.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
- Email: goldenlioncarvingco@gmail.com
- Website: goldenlioncarvingco.com